FAQ’s

Why Choose ProTouch?
We don’t believe in bait and switch tactics, or showing a high regular price and then a drastic discount it to earn your business. Our prices are affordable from the start. We use professional chemicals for a result we would want in our own home. Also we price match our competitors reasonable offers and we are a smaller company so we have less overhead passing the savings to our costumers.
What areas do we service?
We service all areas of Metro Orlando including: Altamonte Springs, Apopka, Avalon, Astatula, Belle Isle, Casselberry, Celebration, Clermont, DeBary, Edgewood, Eustis, Kissimmee, Lake Buena Vista, Lake Mary, Leesburg, Longwood, Maitland, Mount Dora, Ocoee, Orange City, Oviedo, Poinciana, Saint Cloud, Sanford, Tavares, Union Park, Windermere, Winter Garden, Winter Park, Winter Springs.
What is the importance of a Routine Professional Cleaning?
Many costumers make the mistake of assuming their carpet and upholstery are clean just because they look clean. What they don’t see is over time, even the most spotless looking carpets and upholstery collect germs, allergens, dust and soil below the surface. You know that even with regular vacuuming dirt, dander and allergens can get stuck deep into your carpet fibers. Furthermore, regular traffic through your home can cause “distortion” or crushing (breakdown) to carpet fibers. Regular professional cleaning and application of our protector helps slow down that process and keep your carpet looking beautiful as long as possible.
Should I "Protect" my carpet?
Yes, just like waxing your car, you need that shield to extend the look of your carpet. After cleaning we recommend an optional application of a Carpet Protector. Reapplying the protector helps restore the protective properties, making it easier to care for.

Most carpet manufacturers apply protectors at the factory to help your carpets stay cleaner longer. But, with foot traffic and vacuuming, this protection wears off over time. Having the protector reapplied helps slow down the formation of traffic patterns by allowing you to get more dirt out of your carpet with your vacuum. And it gives you extra time to clean up spills before they turn into stains.

How do I improve the smell of my carpet?
It’s a fact. When your carpet smells, your whole house does, too. But tough organic odors are no match for our Pet Odor Eliminator, an enzyme-powered deodorizer designed to attack the odor-causing sources. The enzymes in our Pet Odor Eliminator eliminate odors from urine, feces, vomit, sour milk and more by actually digesting the organic matter that’s causing the smell in your carpet. Leaving the carpet smelling fresh and clean again.
How long does it take for my carpet to dry?

6-12 Hours depending on the type of carpet.

Can I walk on freshly cleaned carpet if it is still wet?

Preferably not, but if you must you can with clean bare feet or socks.

Will cleaning my carpet help my Allergies and Asthma?
Yes, Asthma and allergies come into season in the spring. While you can’t control the level of allergens in the air outside, there are ways to lower your exposure to harmful allergens inside your home. Your carpets act as trap for allergens and dust particles, preventing you from inhaling them. In fact, carpets are more effective for allergy control than hardwood floors! But your carpets can only work effectively if maintained property, which is the highest level of Performance for a Carpet Cleaning System. This deep-cleaning process removes harmful allergens, dust particles, and other debris that settles in the carpet. Pro Touch’s professional carpet cleaning extracts the deep down particles and allergens from your carpet’s fibers, removing them from your home.
Will 100% of all stains on my carpet come out completely?

A deep steam clean and proper pre-maintenance will make your carpet look the best it can for the wear on your carpet.

Age and wear of carpet will determine the outcome of any cleaning.

How often should I clean my upholstered furniture?
Your furniture is as important to a room’s appearance as your carpet. That’s why Pro Touch uses the same process for upholstery cleaning that we do for carpet cleaning. Our exclusive upholstery cleaning system includes a specially designed formula pH-balancing fiber rinse that removes cleaning solution residue right along with deep-down dirt – leaving nothing behind but a fresh clean smelling fabric and furniture.
Is Deodorizing my upholstry important?
Yes, tough upholstery odors are no match for our Pet Odor Eliminator, an enzyme-deodorizer. It is designed to digest and dissolve the organic matter that’s causing the smell – leaving your furniture smelling fresh again. Pet Odor Eliminator also eliminates odors from urine, feces, vomit, sour milk and more.
When is a Deep Clean necessary?
When you have noticeable soiling and stains that stand out from the original color of your carpet or upholstery.

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